We decided to establish our own Web Hosting system after working with many different hosting systems in the past for our clients, which we felt did not provide the flexibility we needed.

We found developing web based application a real headache on many different platforms due to restrictive server configurations and found that other hosting systems were not as flexible when it came down to web system configuration fundamentals and basic E Mail protection.

We now run and maintain our own Mail, Database and Web Servers based in iP House datacentre providing an outstanding service to all our clients.

We pride ourselves on having one of the cleanest E Mail systems online protecting our clients against 99% of SPAM via our Greylisting system and advanced Bayesian E Mail filters that utilise advanced Artificial Intelligence.

Please read the information below to learn more about the location of our servers and how it works and what protection is in place to protect your data.

The servers are located in the iP House datacentre in London Docklands.

iP House provides a high level of service, which ensures our network runs at peak performance, this includes: fire prevention; reliable power supplies with on-site generators; air and humidity conditioning; and security with CCTV and card access.

IP House is a data centre owned by Legend Communications plc The data centre is a purpose built multi-million pound Tier 1 facility, providing the ultimate in redundancy, uptime, and network colocation services.

The Docklands data centre has been built utilizing N+1 design philosophy. N+1 ensures that every part of the data centre is not only redundant, but has a hot spare on standby in case of an emergency.

The servers are protected by dual Pix 520 firewalls with full failover enabled. Running a fully switched cisco network with a mix of 2950 and 2948GL3 switches which enables us to provide the highest possible uptime with full redundancy.

Our network consists of Windows 2003 servers. These are managed by the latest Helm Control Panel. All servers are clustered so that sites are evenly balanced across multiple servers. This removes the need to crowd resellers and shared hosting accounts all on one server.

In addition we run offsite backup mail and DNS servers to prevent any loss during a possible outage.

Below is the overview of the Data Centre security.

Visual Security:

A colour CCTV system is installed throughout, which covers all external doors and the building perimeter, plant areas and car park.

The system comprises of a series of covert fixed internal and external static cameras. (Colour). Pan / Tilt and Zoom (PTZ) cameras are positioned within the car park areas.

PTZ dome cameras are also positioned on the corners of the building to monitor activity around the building perimeter and within the car park and plant areas. Static cameras are also installed externally to monitor those entering and exiting the building.

All control equipment is located within the office area.

Audio Security:

An intruder alarm system operated and controlled from the security office control room has been installed to provide protection to the perimeter and the building internally. All areas of the building are protected by PIRs. The PIRs are positioned such to ensure they are not activated by air conditioning etc.

Fire Safety:

A fire extinguishing system has been installed within the equipment rooms and UPS switchroom. The system is FM200. The fire extinguishing system activates after two separate fire detection alarms.

A smoke / gas extract system has been installed to extract smoke and gas from the floor void and from the Datacentre, discharging directly to the outside.

The FM200 Fire suppression system has been designed, to discharge and fill the Datacentre and power room areas with in 10 seconds. The system consists of numerous FM200 storage bottles located around the perimeter of each Datacentre and UPS switchroom.

Air Handling:

The Datacentres have been installed with down flow air conditioning units to maintain room conditions of 21°c +/- 1°c and 40% to 60% humidity. This temperature / humidity is maintained by 18 Stultz internal down-flow units. There are eight units installed within Datacentre room 1 and ten air conditioning units installed within Datacentre room 2.

The UPS Switchroom has been installed with five up-flow air conditioning units to maintain room conditions as above. Additionally, the Office area is installed with a compact up-flow air-conditioning unit.

Generators & UPS:

Two 1000kVA prime running generators are supplied via a 14,000-litre diesel tank.

The incoming power supply to the facility is 2000kVA.

The supply to the Datacentres is protected and filtered from Spikes, brown-outs and black-outs via x2 480kVA UPS systems in a N+1 configuration.